Archives for business

Benefits of a: Maintenance Plan

So it’s that time of year again when you start hearing of your neighbors, friends and family scheduling their seasonal maintenance/tune-up on their HVAC system, but YOU have a few questions about it. You may ask: What does it involve? Is it right for me? What are the benefits? We’re here to help you feel more confident by answering some of the FAQ when it comes to HVAC maintenance plans. Why? Did you know HVAC units can last 12-15 years (or even longer) with proper routine maintenance? It’s true!  This is a huge component to the importance of signing up
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8 AC Parts You Can’t Afford To Neglect

HVAC professional stress time and time again how important it is to schedule regular maintenance. Although some may brush off the idea, it is actually a concept which will save you money in the long haul and eliminate any risk that other non-maintence’ers may encounter. While regular scheduled maintenance is important, it is also important to keep in mind certain parts to your unit which should not be neglected. These 8 parts are components you can’t afford to neglect on your system: 1. Filters: in the HVAC world, filter replacement is known as “the most important maintenance task that will ensure the
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What we’re thankful for

It’s nearing the end of the year already and Thanksgiving has crept up on us very quickly.  Thanksgiving is the time of year where we sit down with our friends and family and think about what we’re thankful for (along with eating a lot of delicious food). Here at Bel-O we’re thankful for our customers, young and old, new or with us for over thirty years.  If we aren’t receiving calls, we can’t stay in business and provide for our families.  Because of this, our customers are on the top of Bel-O’s “thankful for” list.  The growing demand for our
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Customer service… it’s not just for retail employees

Having a bad leak in a pipe when company is supposed to spend a week at your home or having your furnace quit working during a snow storm can cause a lot of stress for customers, which tends to lead to, well, a lack of joy.  As a service company we are being allowed into a customer’s home to fix a problem during a stressful time in their life, and because of this we have to provide superior customer service.  Obviously customer service isn’t just a thing to provide during stressful times, but must be practiced any time there is
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We’ve grown just a little more!

When one-man powerhouses decide to retire they leave a legacy behind.  In this case, it’s Dave Metzger, owner and one man army of Metzger Plumbing·Heating·Cooling, who ran his business out of Belleville, much like the Beloman does.  He didn’t want to leave his customers hanging with no one to turn to for their needs, so he searched to find a business to take over that held the same business beliefs that he did.  That is where we came in.  We have acquired his customer list and phone number, to help those out who have been using him for all of
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Being the hometown hero is hard work!

Being a local company means your customer base is within a small radius and within that segment, people talk.  They’ll tell their neighbors and family members how wonderful or terrible a service company was and that one experience can severely impact who will call you when their toilet starts leaking or air conditioner continually freezes up.  It’s a little like the game of telephone, where the message is passed from person to person and suddenly everyone knows…or at least has some semblance of the original message. One thing that helps keep a positive image with the public is community involvement.
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How healthy is your indoor air?

The EPA lists poor indoor air quality as the fourth largest environmental threat to our country. It’s a scary thought that the air you are breathing inside your home can be so dirty.  Most of our time is spent indoors whether it’s at home, work or out shopping.  When a home has dirty air, those who have allergies and asthma suffer daily.  A typical six room home can accumulate 40 pounds or more of dust every year just from living in it and doing normal day to day activities.  There are a few things you can do to help keep your
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Just a little drip?

When it comes to a faucet leaking, there is no such thing as just a little drip.  Those “little” drips can add up quickly to a mess, one big water bill and possibly some corrosion where the water constantly drips.  With it being summer, you’re probably using your outside spigot to water your garden, wash the car, or attaching the hose to a sprinkler for your kids to run through.  These are all ways that you are choosing to use your water… but is the water completely stopping once you turn it off?  For so many, the answer to that
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What does it mean to be a sales & service company in 2013?

When you hear a company ending with ‘sales & service,’ what is your initial reaction. Are you turned away by thinking that calling them will lead to high pressure conversations insisting that you buy today? The expression is rather old and makes me think of the the movie Tommy Boy. A family run company that is based on old school values. This movie is actually a great comparison for the two differing views. Lets compare, why not? Sales & Service (from David Spade’s P.O.V) There were a few key differences that set this character apart. He was high pressure, formal,
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Happy New Year! Let 2013 be better and more successful than the last.

In the spirit of New Years and resolutions, Bel-o has taken a keen interest in gaining feedback from our customers. We have been in business since 1959, in order to stick with the times some changes have been made. 2013 looks to be a year of exceptional service accompanied by great products. (I’m not going to give you detailed breakdowns and sales tactics, don’t worry) First off, a big thanks is due to all of our loyal customers, staff, and vendors. We couldn’t have made it this far without you. With the implementation of surveys and online reviews, Bel-o will be stepping
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