Just wanted to let you know what a wonderful feeling it is to have my furnace working properly! It has been at least a year and several visits by your repairman, but since the furnace didn’t "act up" when they were here, they couldn’t tell what the problem was. Then, on December 3, I was lucky enough to have Pat sent out! Almost immediately, he noticed that something was amiss with “my little black box”. Then I mentioned to him that the furnace seemed to have the most problems in the morning when it was cold. He immediately recalled having a customer with a very similar problem who also remarked about hers not working when the nights got cold. Even though this occurred several years ago, he called to verify what he did to fix her problem. Now I wake up to a warm home and a furnace that comes on by itself throughout the day and night. I am glad you have Pat on your staff, and I hope if I have any more problems in the future, he is the one who is sent out. Just wanted to let you know how satisfied I am.